Terms & Conditions / Privacy Policy

Emergency Airtime

Emergency Airtime and Auto TopUp Terms and Conditions

  1. It is important that you understand and agree to these terms and conditions before you use Cell C’s Emergency Airtime Service/Auto TopUp (“the Service”).
  2. All standard Terms and Conditions of Cell C Limited and Cell C Service Provider Company Proprietary Limited apply to the Service.
  3. All prices and usage rates advertised include VAT, unless otherwise stated.
  4. The Service is available to Cell C Prepaid and TopUp customers who have recharged with at least R20 (twenty Rand) per month for the previous 2 (two) months and who have been active on the Cell C network for 2 (two) months or more.
  5. A customer, who has run out of Cell C airtime, can use the Service to obtain Emergency Airtime.
  6. Only certain airtime values/denominations are available through the Service.
  7. Customers will be presented with the airtime denominations that they are authorised for based on their recharge and Emergency Recharge repayment behaviour.
  8. A flat fee for the Service (the “Access Fee“) of R1.00 (one rand) will be charged by Cell C per Emergency Airtime transaction. The Access Fee covers a combination of the third party, bearer, arranging, operating, maintenance, software and/or hardware costs that are required for the provision of the Service. Cell C recovers the Access Fee for and on behalf of a service provider known as Airvantage Proprietary Limited (“Airvantage”).
  9. The total amount payable by the customer will be the Access Fee together with the amount of airtime that has been provided to the customer (the “Total Value“). The customer will be liable to pay the Total Value. When the customer recharges, the Total Value must be paid.
    1. For example, if a customer uses the Service and is provided with R5.00 airtime, the customer will be liable to pay R5.00 (airtime amount) plus R1.00 (Access Fee) which equals R6 (Total Value to be paid).
  10. Where a customer selects the “Max” option the airtime is delivered in R10 units and an access fee of R1 per R10 unit delivered is applicable.
  11. Should the customer recharge with a lower denomination than that of the total Emergency Airtime balance, the full amount of the recharge will be deducted and offset against the balance until the full balance has been paid.
  12. A customer will be allowed to have more than 1 (one) advance at the same time but only up to the maximum amount which they are authorised for, and  may use the Service again once a portion of their balance has been repaid.
  13. Customers that have not yet repaid to Cell C the total outstanding Emergency Airtime balance and who wish to migrate to a postpaid package will be required to first settle their outstanding Emergency Airtime balance before they are able to migrate.
  14. The customer can pay for the Service (i.e. the Total Value) by loading Cell C airtime.
  15. The airtime provided with the Service can be used to make voice calls, send SMSs and MMSs and/or use Data, but cannot be used for any premium rated content or services.
  16. No recharge bonuses or promotions will be provided to the customer in terms of the service. In other words, products and promotions like UltraBonus, MegaBonus or SUPACHARGE will not be applicable to the airtime provided to the customer. 

Emergency Airtime Auto TopUp Service

  1. All standard Emergency Airtime Terms and Conditions are applicable to the Auto TopUp Service.
  2. Customers must opt-in to the Auto TopUp Service and may opt-out of the Auto TopUp Service at any time.
  3. If the customer has opted-in to the Auto TopUp Service and their airtime balance (paid for airtime) reaches R2 or lower, their account will automatically be credited with the amount they have selected at the opt-in stage or the next lower denomination.
  4. Customers must have at least R0.05 (5 cents) in their prepaid airtime balance to enable the Emergency Airtime Auto TopUp functionality.
  5. A flat fee for the Service (“Access Fee”) of R1.00 (one rand) will be charged by Cell C per Emergency Airtime transaction. The access fee covers a combination of any; third party, bearer; arranging, operating, maintenance, software and hardware costs that are required for the provision of the emergency airtime Service. Cell C recovers the Access Fee for and on behalf of a service provider known as Airvantage (Pty) Ltd.

General

  1. Cell C and Airvantage may amend, modify or otherwise change these terms and conditions in their sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. Cell C will notify you before Cell C amends or otherwise changes the terms and conditions. By continuing to participate in and/or purchase either of the Service, you agree and understand that you will be bound by the amended terms and conditions.
  2. As and when necessary, you consent to us obtaining, using, storing and/or disclosing your personal information provided to us to our agents and/or consultants and/or trade partners and/or Service Providers, but only to the extent necessary and in order to provide seamless and proper Services to you.
  3. Cell C, Airvantage and/or any of their agents, directors, affiliates, members or employees shall not be responsible in any way for claims, loss or damages (either direct, indirect, consequential or otherwise), arising from customers’ use of the Services. Cell C shall not be held liable in the event that, for any reason whatsoever, the Emergency Airtime or Auto TopUp Services are not available or you experience any technical issues arising from your use of these Services.
  4. Cell C and Airvantage has the right to withdraw, or shorten the duration of either of the Services, or amend the Access Fee in its sole discretion and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Cell C and/or Airvantage in this event.

Emergency Data

Emergency Data Terms and Conditions

  1. It is important that you understand and agree to these terms and conditions before you use Cell C’s Emergency Data Service (the “Service”).
  2. All standard Terms and Conditions of Cell C Limited and Cell C Service Provider apply to the Service.
  3. All prices and usage rates advertised include VAT, unless otherwise stated.
  4. The Service is available to Cell C Prepaid and Top Up customers who have recharged with at least R20 (twenty rand) per month for the last 2 (two) months and who have been active on the Cell C network for 2 (two) months or more.
  5. A customer, who has run out of Cell C airtime or Cell C data, can use the Service to obtain Emergency Data.
  6. Only certain of Cell C’s data bundles are available through the Service.
  7. Customers will be presented with the data bundles that they qualify for based on their profile.
  8. A flat fee for the Service (“Access Fee”) of R1.00 (one rand) will be charged by Cell C per Emergency Data transaction for a combination of third party costs; arranging, operating and keeping up maintenance of the emergency airtime Service; and sustaining the software required for all of the required functionality. Cell C recovers the Access Fee for and on behalf of a service provider known as Airvantage (Pty) Ltd.
  9. The total amount payable by the customer will be the Access Fee together with the rand value of the data bundle that has been provided to the customer (the “Total Value”) through using the Service. The customer will be liable to pay the Total Value. When the customer recharges, the Total Value must be paid. For example, if a customer uses the Service and is provided with a 30MB 30-day Data bundle valued at R12.00, the customer will be liable to pay R12.00 plus the R1.00 Access Fee which equals R13 (Total Value to be paid).
  10. The fee for Emergency Data advances will be based on the Rand value of the data bundle selected plus the Access Fee.
  11. Should the customer recharge with a lower denomination than that of the total Emergency Data balance, the full amount of the recharge will be deducted and offset against the balance until the full balance has been paid.
  12. The data bundles available on the Service do not carry over and will be forfeited if not used within the specified validity period.
  13. The data bundles available on the Service cannot be shared or transferred.
  14. A customer will be allowed to have more than 1 (one) advance at the same time but only up to the maximum amount which they are qualified for, and may use the Service again once a portion of their balance has been repaid.
  15. The customer can dial *147# to access the Service.
  16. Customers that have not yet repaid Cell C the total outstanding Emergency Data balance and who wish to migrate to a postpaid package would first need to settle their outstanding Emergency Data balance before they are able to migrate.
  17. The customer can pay for the Service (i.e. the Total Value) by loading Cell C airtime.
  18. The Data provided with the Service can be used for any local data usage.
  19. No recharge bonuses or promotions will be provided to the customer in terms of the Service. In other words, products and promotions like UltraBonus, MegaBonus or SUPACHARGE will not be applicable to the data provided to the customer.

General 

  1. Cell C and/or Airvantage may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. Cell C will notify you before Cell C amends or otherwise changes the terms and conditions. By continuing to participate in and/or purchase either of the Service, you agree and understand that you will be bound by the amended terms and conditions.
  2. As and when necessary, you consent to us obtaining, using, storing and/or disclosing your personal information provided to us to our agents and/or consultants and/or trade partners and/or Service Providers, but only to the extent necessary and in order to provide seamless and proper Services to you.
  3. Cell C, Airvantage and/or any of its agents, directors, affiliates, members or employees shall not be responsible in any way for claims, loss or damages (either direct, indirect, consequential or otherwise), arising from customers’ use of the Services. Cell C shall not be held liable in the event that, for any reason whatsoever, the Emergency Data Services are not available or you experience any technical issues arising from your use of these Services.
  4. Cell C and/or Airvantage have the right to withdraw or shorten the duration of the Services, or amend the Access Fee in its sole and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Cell C and/or Airvantage in this event.

PRIVACY POLICY FOR AIRVANTAGE APP

Airvantage, is duly incorporated in South Africa and are committed to protecting and respecting your privacy.

Scope of policy

  1. Airvantage mobile application software (App) hosted on the Google Play Store and / or Apple store (App Site), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device).
  2. Any of the services accessible through the App (Services) or those available on the App Site or other sites of ours or other third-party Sites (Service Sites).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By downloading the App, you confirm that you have read, understood and accept the terms of this Policy set out hereunder. You also consent to the collection, use, storage, processing and disclosure of your personal information in the manner set out in this Policy.

A. Information we may collect from you

We may collect and process the following data about you.

i. Information you give us about you (Submitted information):

This may include information:

  • provided by filling in forms in the App or on the App Site (together Our Sites);
  • provided by corresponding with us (for example, by e-mail or chat);
  • provided by registering to use the App Site, downloading or registering the App, subscribing to any of our Services, searching for an app or Service, sharing data via the App’s functions, entering a competition, promotion or survey, and reporting a problem with the App, our Services, our App Site or any of Our Service Sites.

This information may include your name, address, e-mail address and phone number, the Device’s phone number, SIM card details, age, username, password and other registration information, financial and credit information (including your, bank account details, and bank verification number, where applicable), personal description and photograph.

ii. Information we collect about you and your device.

Each time you use our Apps we may automatically collect the following information:

  • technical information, including the type of mobile device you use, unique device identifiers (for example, your Device’s IMEI or serial number), information about the SIM card used by the Device, mobile network information, your Device’s operating system, the type of browser you use, or your Device’s location and time zone setting (Device Information);
  • information stored on your Device, including contact lists, call logs, SMS logs, Facebook friends, contact lists from other social media accounts, photos, videos or other digital content (Content Information);
  • data from your use of any other third-party application on the Device or the Service Sites; and
  • details of your use of any of our Apps or your visits to any of Our Service Sites; including, but not limited to, traffic data, location data, weblogs and other communication data (Log Information).

iii. Location information.

We may also use GPS technology OR other location services to determine your current location. You can withdraw your consent to our collection, processing or use of this information at any time by logging out and uninstalling the App from your Device.

iv. Information we receive from other sources (Third Party Information).

Due to the nature of the Services which we provide, we are required to work with a number of third parties (including credit reference agencies and mobile network providers) and we may receive information about you from them.

v. Unique application numbers.

When you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

B. Tracking and cookies

We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App Site, or Service Sites. This helps us to provide you with a good experience when you use the App or browse any of the Service Sites and also allows us to improve the App and Our Service Sites.

C. Uses made of the information

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this Policy for as long as it is combined.

Information collected by us shall be used for the purpose of determining whether or not to provide an advance to the customer, the amount of such advance and the terms and conditions applicable to such advance.

Save in compliance with an order of the Court, Arbitral Panel, Tribunal, Regulatory Directive or Order or any other legal or regulatory obligation, we do not disclose information about identifiable individuals to other parties, but we may provide them with anonymous aggregate information about our users (for example, we may inform them that 500 men aged under 30 have applied for a advance on any given day).

D. Disclosure of your information

We may disclose some or all of the data we collect from you when you download or use the App to credit reference bureaus.

We may disclose your personal information to any member of our group, which means our subsidiaries, affiliates, our holding company and its subsidiaries.

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if Airvantage or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request; and/or
  • in order to: enforce our Terms and Conditions and other agreements or to investigate potential breaches; report defaulters to any credit bureau; or for the purpose of publishing statistics relating to the use of the App, in which case all information will be aggregated and made anonymous.

E. Where We store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside your country of origin or residence (as applicable). It may also be processed by staff operating outside your country of origin or residence (as applicable), who work for us or for one of our suppliers. These staff members may be engaged in the fulfillment of your requests on the Service Sites. By submitting your personal data, you agree to the collection, transfer, storing or processing of your personal data in the manner set out above. We will take all steps reasonably necessary to ensure that your data is treated, stored and processed securely and in accordance with this privacy Policy.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Service Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Service Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

F. Your rights

We will use your data for the purposes of compiling statistics relating to our user base or advance portfolio and may disclose such information to any third party for such purposes, provided that such information will always be anonymous.

Should we wish to use your information for marketing purposes, we will inform you prior to such use. You shall be entitled to prevent such usage by informing us, within 10 days of being informed of the proposed use, that you do not wish to disclose such information.

G. Changes to privacy policy

Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services. In any event, by continuing to use the App or any Services after the posting of any changes, you confirm your continuing acceptance of this Policy together with such changes, and your consent to the terms set out therein.